Frequently Asked Questions

Correct sizing ensures stable temperature, efficient operation, and consistent performance throughout your intended swim season. Capacity selection depends on pool volume, climate zone, wind exposure, desired water temperature, and whether a thermal cover is used.

For a precise recommendation, complete the Heat Pump Help Choosing form.

Chlorinators are sized according to pool volume, climate, swimmer load, and pump run time. Selecting a unit that comfortably matches your pool size helps reduce workload during peak summer demand.

For tailored guidance, complete the Chlorinator Help Choosing form.

AQS+ is the premium back-discharge inverter range, focused on ultra-quiet operation, airflow control, and integrated Wi-Fi management.

AQS is the TurboSilence inverter range, designed to balance strong heating output and reduced sound levels across a wide range of residential pool sizes.

Yes. Once the target temperature is set, the inverter system adjusts output automatically to maintain that temperature by compensating for normal environmental heat loss.

Yes. Reverse-cycle operation allows both heating and cooling. Cooling can assist during very hot periods when water temperature rises beyond comfort levels.

COP (Coefficient of Performance) measures heating efficiency — the ratio of heat energy delivered to electrical energy consumed. Higher COP values indicate greater efficiency under favourable test conditions.

Yes. A thermal cover significantly reduces evaporation and heat loss, allowing the heat pump to reach temperature faster and operate more efficiently when maintaining it.

An undersized unit may take longer to reach temperature and run for extended periods in cooler or windy conditions. An oversized unit may increase upfront cost without providing meaningful performance benefits if the pool does not require the additional capacity.

A bypass valve is often recommended to manage optimal water flow and allow isolation of the unit during servicing. Installation requirements should be confirmed during professional setup.

In most cases, this is normal condensation produced during operation — similar to an air conditioning unit. If water appears excessive or tests as chlorinated, further inspection may be required.

Both generate chlorine for sanitation. Low Salt models operate at reduced salinity levels, which may lower salt exposure within the pool environment while maintaining effective chlorine production.

AquaSolis chlorinators include an integrated timer to manage filtration schedules. Chlorination must occur only when adequate water flow is present.

No. Standard chlorinators produce chlorine but do not adjust pH automatically. Regular water testing and adjustment remain essential unless additional dosing systems are installed.

BOOST activates a temporary higher-output cycle to assist the pool in recovering after heavy use, rainfall, or increased chlorine demand.

Yes. They are commonly used as retrofit replacements for existing salt chlorination systems, subject to correct plumbing, electrical compliance, and flow requirements.

Flow warnings typically occur when water movement through the cell is insufficient. Check that the pump is running, baskets and filters are clear, and valves are correctly positioned.

Match the replacement to your existing chlorinator by confirming brand and model, cell series (if labelled), connector type, and whether the system uses reverse polarity. Plate dimensions should not be used as the sole identification method.

If unsure, take a clear photo of your existing cell and contact our team for confirmation.

No. Some chlorinator cells use reverse polarity (self-cleaning) technology to help reduce calcium scale buildup, while others require manual inspection and cleaning. Always confirm whether your specific model supports reverse polarity.

Clean only when visible scale is present. Replacement is generally required when chlorine output remains low despite balanced water and a clean cell, or when plate coating shows visible wear.

AquaSolis products include manufacturer-backed warranties when installed and operated in accordance with installation guidelines. Warranty periods vary by product category — refer to individual product documentation for full terms.

Please contact our team with your product model, installation date (if known), and a brief description of the issue. Including any error codes or status lights shown can help us troubleshoot faster.