Frequently Asked Questions

The right pool pump depends on the flow and head required by your pool system, along with the existing plumbing and filtration setup. Choosing a pump that suits the system helps maintain reliable circulation without placing unnecessary load on the equipment.

Correct sizing ensures stable temperature, efficient operation, and consistent performance throughout your intended swim season. Capacity selection depends on pool volume, climate zone, wind exposure, desired water temperature, and whether a thermal cover is used.

For a precise recommendation, complete the Heat Pump Help Choosing form.

Chlorinators are sized according to pool volume, climate, swimmer load, and pump run time. Selecting a unit that comfortably matches your pool size helps reduce workload during peak summer demand.

For tailored guidance, complete the Chlorinator Help Choosing form.

Filter selection depends on the required water flow, pool system design, pump performance, and plumbing size. The filter should be sized to comfortably handle the system flow without exceeding its maximum rated flow.

The correct replacement salt cell should match your existing chlorinator brand, model, output, connection type, and self-cleaning or non-self-cleaning system type.

Plate count and plate size can help as a guide, but they should not be used as the only compatibility check. If you are unsure, complete the The Right Salt Cell request form and upload photos so the correct replacement can be confirmed.

The AquaSolis APS Series consists of single-speed pool pumps designed for dependable residential pool circulation and filtration. The range includes different flow and head capacities to suit different system requirements.

Yes. APS Series models are designed to plug directly into a standard 10 amp domestic power supply. Any electrical work associated with the installation must still be completed in accordance with applicable electrical standards.

The pump should be installed on a solid, level foundation in an accessible location with adequate drainage and ventilation. Allow at least 100mm of clear space behind the motor housing for cooling airflow, and keep pool chemicals away from the pump to help prevent corrosion.

Yes. The pump must contain water before operation. If installed above the pool water level, fill the pump basket with water before starting. Never run the pump dry, as this can damage the seals and other components.

Keep the pump basket clear of debris, check the lid and O-ring for a clean seal, maintain adequate airflow around the motor, and keep pool water correctly balanced. Regular basket checks help maintain water flow and reduce unnecessary strain on the pump.

Start by checking that the pump is properly primed, the pump and skimmer baskets are clear, the filter is clean, and the system valves are correctly positioned. If the problem continues, the pump or plumbing may require further inspection.

Air bubbles can indicate that the pump is drawing air into the suction side of the system. Check the pump lid and O-ring first, then inspect suction-side pipework and connections for possible air leaks.

AquaSolis ASMF media filters can be used with sand or glass filter media. The required quantity varies by filter size and media type, so refer to the individual product specifications before filling the filter.

No. Filter media is not included and needs to be selected separately to suit the filter model and your preferred media type.

Note the pressure gauge reading when the filter is clean. As dirt builds up in the media, filter pressure increases and water flow may reduce. As a general guide, backwash when the pressure rises approximately 40–50 kPa above the clean starting pressure, then rinse before returning the multiport valve to Filter.

The sight glass allows you to monitor the water being discharged during backwashing and rinsing. Continue until the water in the sight glass appears clear, following the operating instructions for your filter.

The 6-way multiport valve provides Filter, Backwash, Rinse, Waste, Recirculate, and Closed positions for normal filtration and routine pool system operation.

Yes. Always turn the pool pump off before changing the multiport valve position. Changing the valve position while the system is operating can damage the valve or other equipment.

After backwashing, turn the pump off and move the multiport valve to Rinse. Run the system briefly to settle the filter media and clear remaining dirty water before returning the valve to Filter for normal operation.

AQS+ is the premium back-discharge inverter range, focused on ultra-quiet operation, airflow control, and integrated Wi-Fi management.

AQS is the TurboSilence inverter range, designed to balance strong heating output and reduced sound levels across a wide range of residential pool sizes.

Yes. Once the target temperature is set, the inverter system adjusts output automatically to maintain that temperature by compensating for normal environmental heat loss.

Yes. Reverse-cycle operation allows both heating and cooling. Cooling can assist during very hot periods when water temperature rises beyond comfort levels.

COP (Coefficient of Performance) measures heating efficiency — the ratio of heat energy delivered to electrical energy consumed. Higher COP values indicate greater efficiency under favourable test conditions.

Yes. A thermal cover significantly reduces evaporation and heat loss, allowing the heat pump to reach temperature faster and operate more efficiently when maintaining it.

An undersized unit may take longer to reach temperature and run for extended periods in cooler or windy conditions. An oversized unit may increase upfront cost without providing meaningful performance benefits if the pool does not require the additional capacity.

A bypass valve is often recommended to manage optimal water flow and allow isolation of the unit during servicing. Installation requirements should be confirmed during professional setup.

In most cases, this is normal condensation produced during operation — similar to an air conditioning unit. If water appears excessive or tests as chlorinated, further inspection may be required.

Both generate chlorine for sanitation. Low Salt models operate at reduced salinity levels, which may lower salt exposure within the pool environment while maintaining effective chlorine production.

AquaSolis chlorinators include an integrated timer to manage filtration schedules. Chlorination must occur only when adequate water flow is present.

No. Standard chlorinators produce chlorine but do not adjust pH automatically. Regular water testing and adjustment remain essential unless additional dosing systems are installed.

BOOST activates a temporary higher-output cycle to assist the pool in recovering after heavy use, rainfall, or increased chlorine demand.

Yes. They are commonly used as retrofit replacements for existing salt chlorination systems, subject to correct plumbing, electrical compliance, and flow requirements.

Flow warnings typically occur when water movement through the cell is insufficient. Check that the pump is running, baskets and filters are clear, and valves are correctly positioned.

Match the replacement to your existing chlorinator by confirming brand and model, cell series (if labelled), connector type, and whether the system uses reverse polarity. Plate dimensions should not be used as the sole identification method.

If unsure, take a clear photo of your existing cell and contact our team for confirmation.

No. Some chlorinator cells use reverse polarity (self-cleaning) technology to help reduce calcium scale buildup, while others require manual inspection and cleaning. Always confirm whether your specific model supports reverse polarity.

Clean only when visible scale is present. Replacement is generally required when chlorine output remains low despite balanced water and a clean cell, or when plate coating shows visible wear.

Warranty coverage varies by product type, model, application, installation conditions, and maintenance history.

For current warranty periods, conditions, exclusions, and claim guidance, visit the Warranty Information page.

Yes. Product registration helps keep your purchase, installation, and product details easier to find if support is needed later.

You should still keep your proof of purchase, serial numbers, and installation details in a safe place, as these may be required for warranty support.

You can register your product using the Product Registration form.

If your product needs warranty support, use the Warranty Request form and provide your product, purchase, installation, and issue details.

Photos of the product, serial number, installation, and issue can help our team review the request and advise the next step.

Please contact our team with your product model, installation date (if known), and a brief description of the issue. Including any error codes or status lights shown can help us troubleshoot faster.