Warranty Request

Use this form to submit a warranty request for your AquaSolis product. Please provide your product, purchase, installation, and issue details so our team can review the next step.

If you only want to register a new product and do not need warranty support, please use the Product Registration form.

Submission Details

Submitted By

Please select who is completing this registration form. Warranty coverage remains subject to the applicable warranty terms and the product owner details provided below.

Business Name, if applicable

Complete this field if the form is being submitted by a retailer, pool builder, installer, service technician, or other business.

Product Owner Information

First Name

Last Name

Email Address

We may use this email address if support or warranty information is required for this product.

Phone Number

Product Information

Product Category

Product Model

Product Serial Number

Cell Serial Number, if applicable

Complete this field if you are registering a chlorinator system and have a separate cell serial number.

Purchase & Installation Details

Purchase Date

Use the date shown on your purchase receipt or invoice.

Purchased From / Business Name

Enter the business name shown on your receipt or invoice.

Installation Date

Installed By

Enter the installer, pool professional, electrician, or business name. If the product was self-installed, enter your own name.

Installation Address

Street Address

Suburb / Town

State

Postcode

Issue Details

Reason for Warranty Request

Description of Issue

Please describe what is happening, when it occurs, and any troubleshooting already completed.

Error Code / Warning Light, if shown

Complete this field only if the product is showing an error code, warning light, or display message.

When Did the Issue Start?

Is the Product Still Operating?

Required Attachments

Proof of Purchase

Receipt or invoice accepted as JPG, JPEG, PNG, or PDF. Maximum file size: 20MB.

Product / Serial Number Photo

Clear photo of the product label, serial number, or rating plate. JPG, JPEG, or PNG. Maximum file size: 20MB.

Installation Photos

Clear photos showing the product installation, including surrounding equipment where relevant. JPG, JPEG, or PNG. Maximum file size: 20MB.

Photos of Issue

Optional. Photos showing the issue, display screen, leak, warning message, or relevant product area. JPG, JPEG, or PNG. Maximum file size: 20MB.

Recent Water Test

Optional. Add a recent water test if available. JPG, JPEG, PNG, or PDF. Maximum file size: 20MB.

I understand this request will be reviewed against the applicable warranty terms, and that further information, photos, product return, or inspection may be required before the request can be completed.

We use your details only to review and support your warranty request. View our Privacy Policy.

Once submitted, your warranty request will be reviewed against the applicable warranty terms. Our team will contact you if further information, photos, or product inspection is required.

Warranty Request

Submission Details

Product Owner Information

Product Information

Purchase & Installation Details

Installation Address

Issue Details

Required Attachments

Terms & Policies

Help Choosing

Guides & Advice

Support & Assurance