Warranty Information
We build our equipment for Australian pools, Australian weather, and everyday family use, with warranty information that is straightforward to understand and easy to use.
We Stand Behind Our Equipment
Every product we make is engineered to handle real Australian conditions, including heat, UV, humidity, and the demands of a backyard pool that families actually use. Our warranty coverage reflects that engineering confidence, with clear terms for what is covered, what conditions apply, and how to make a claim if support is needed.
Warranty Coverage by Product
Coverage periods vary by product type and application. The table below shows our current warranty terms. Where on-site labour applies, availability is within the operating area of an authorised service centre. Service outside that area will incur a travel fee.
| Product | Warranty Coverage | Important Notes |
|---|---|---|
| AQS Series Pool Heat Pump |
20-years titanium heat exchanger (limited) 10-years compressor 2-years parts 1-year on-site labour |
Applies under normal use, correct maintenance, and installation by suitably qualified personnel. On-site labour within authorised service centre areas only. |
| AQS+ Series Pool Heat Pump |
20-years titanium heat exchanger coils (anti-corrosion) 7-years compressor 2-years parts 1-year on-site labour |
Applies under normal use, correct maintenance, and installation by suitably qualified personnel. On-site labour within authorised service centre areas only. |
| CLS+ and CLS+ Low Salt Chlorinators |
2-years residential 1-year commercial |
Back-to-base warranty. Product inspection is required where a return is requested. |
| Chlorinator Cells |
2-years residential 1-year commercial |
Cells must be returned for inspection before a warranty claim can be processed. |
Keep your proof of purchase and serial numbers in a safe place. Even if your product is registered, these details may still be required when submitting a Warranty Request.
Warranty Conditions
Warranty cover depends on correct installation, normal use, proper maintenance, and the specific terms that apply to each product type.
What Our Warranty Covers
Our warranty covers products found to have failed due to faulty workmanship or materials within the relevant warranty period, provided the product has been installed, operated, and maintained in accordance with our instructions.
- Manufacturing defects in materials or workmanship within the applicable warranty period.
- Repair or replacement where the claim is accepted after assessment.
- Parts, labour, back-to-base, or on-site support according to the coverage terms for each product type.
Where a claim is accepted, we will, at our option, repair or replace the product or component free of charge. If a claim is found to be invalid, the product must be collected at your expense or you may authorise its disposal. All warranty decisions are provided to you in writing.
Our maximum liability will not in any case exceed the original contract price for the equipment or component claimed to be defective.
Installation and Maintenance Conditions
Our warranty applies where equipment has been correctly installed, maintained, and operated. The following conditions must be met for coverage to remain valid.
Heat pumps and chlorinators
- Equipment must be installed, operated, and maintained in accordance with our installation instructions.
- Electrical work must be completed by a licensed electrician or suitably qualified person where required.
- Pool water must be maintained within the recommended balance range for the product. For chlorinators: pH 6.8–7.8, chlorine not exceeding 4ppm, salt not exceeding 4,000ppm.
- The Power Pack must be protected from the elements and operated in a position with good ventilation.
- Water must not be allowed to enter the Power Pack.
- Products must not be repaired, modified, or altered by unauthorised personnel.
- Products must not be subjected to misuse, neglect, or operation outside our instructions.
Additional conditions for chlorinator cells
- Chlorinator cells must be installed and serviced only by a qualified pool professional.
- Cells must be cleaned when required. Do not use hard abrasives on any cell type.
- Cells must not be connected in reverse. Positive terminals must be placed on the positive connector and negative terminals on the negative connector.
- Cells must not be installed on a self-cleaning chlorinator box unless confirmed as compatible by us or your pool service technician.
- Lead connectors going into the cell terminals must remain clean, tight, and free from corrosion or exposed wires. Poor connections create high heat that can melt the plastic insert and cause leaks at the terminal.
Please check your lead connections regularly and confirm correct installation with your pool professional if you are unsure.
What Is Not Covered
Our warranty covers defects in materials and workmanship. It does not cover damage or failure arising from conditions outside normal use, correct installation, and proper maintenance.
| Exclusion | Details |
|---|---|
| Normal wear and tear | General degradation over the product's service life is not covered. |
| Misuse, neglect, or accidental damage | Damage caused by misuse, negligence, accident, improper operation, or inadequate care. |
| Incorrect installation | Equipment not installed according to our installation instructions, or not installed by suitably qualified personnel where required. |
| Unauthorised repairs or modifications | Repairs, alterations, or modifications not approved by us or carried out by unauthorised personnel. |
| Electrical or environmental damage | Incorrect voltage supply, lightning, high voltage spikes, electrolytic action, cavitation, or natural disasters. |
| Water balance outside recommended parameters | Damage caused by corrosion, scaling, or water chemistry maintained outside recommended ranges, including corrosive, saline, or abrasive liquids. |
| Power Pack damage | Water entry, insect infestation, dust or sand penetration, exposure to elements, chemical fumes, or operation in areas with poor ventilation. |
| Incorrect cell care or connection | Cells not cleaned when required, cleaned with hard abrasives, connected in reverse, or operated with loose, dirty, corroded, or damaged lead connectors. |
No person is authorised to make any warranty representation on our behalf without written permission from us. Where stated in the applicable warranty terms, warranty cover is not transferable and applies to the original purchaser only.
How to Make a Warranty Claim
If you believe your product has a warranty issue, follow the steps below. Having the right information ready helps us assess your claim quickly and get things sorted without unnecessary back and forth.
Gather your product details
Have your product model, serial number, proof of purchase, installation date, and installer details ready. For chlorinator or cell claims, the power pack serial number and/or cell serial number may also be required.
Prepare supporting photos
Clear photos of the product, installation, serial number, and issue can help our team assess the request. For water-related issues, recent water test results may also be requested.
Submit a Warranty Request
Use our Warranty Request form to provide your product details, contact information, and a clear description of the issue.
We review your claim
We’ll assess the information provided against the product, warranty period, installation conditions, maintenance history, and applicable warranty terms.
We notify you of the outcome in writing
If the claim is accepted, we will, at our option, repair or replace the product or component in line with the applicable warranty terms. If inspection is required, the product or component may need to be returned before the claim can be completed.
Register Your Product or Request Support
Use the options below to register a new product or submit a warranty request. Registering your product is the best way to make sure your details are easy to find if you ever need support.
Register Your Product
Register your product after purchase so your product, purchase, and installation details are easier to find if support is needed later.
Product RegistrationSubmit a Warranty Request
Need warranty support? Submit your product details and supporting information for review.
Warranty RequestYour rights under Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Important information. Information on this page provides a general guide to our warranty coverage and support process. Warranty outcomes depend on the product, application, installation conditions, maintenance history, and assessment of the specific issue. Installation, servicing, and repairs should be carried out by suitably qualified professionals. We reserve the right to update products, warranty terms, or support requirements where applicable.
